Too Good To Go: give variable surplus food a clear pickup arrangement
Too Good To Go connects stores with unsold food to consumers who can collect it in person. People choose a nearby Surprise Bag and collect it during the store’s stated window, giving that day’s surplus a destination.
Form your own approach first, then explore the reasoning to check trade-offs and validation you may have missed. There is no single right answer.
Make pickup time useful before the reservation
You are responsible for a Surprise Bag card in a surplus-food app. Users have variable work schedules and often notice only after paying that pickup is nearly over. The card already has a store name, price, image, address and pickup window.
-
Task: Change only the card’s information hierarchy and prompts shown before opening details. Do not add location tracking or journey prediction. Submit a card sketch with wording and explain how it presents “Collect 18:00–18:30.”
-
Deliver and check: Check two readings: someone who can arrive at 18:10 can find the next step, while someone who cannot arrive until 18:40 can recognize before reserving that this bag does not suit them. Do not promise a travel time on the user’s behalf.
Explore the reasoning
-
Start with the judgment the user must make, then compare the priority of price, address and time.
-
Use the same card for both arrival times. Check whether the constraint is visible before deciding rather than buried at the end of a description.
-
Ask someone to repeat the collection conditions. Notice whether they mistake the window for delivery time, then adjust wording and layout.